Tewkesbury Park Reviews
- 445 reviews
- Member since 2017
Tewkesbury, Gloucestershire, England, GL20 7DN
a bit tired
The staff were very helpful. Our toilet door would not close the door was too big for the frame. Heated towel rail was broken no lights in swimming pool showers due to flood and room needs a coat of paint.
Needs a few running repairs to keep a high standard. Restaurant manager did not follow covid rules but all her staff did!
Tewkesbury Park says...
Good Afternoon,
Apologies for the delay in our response.
We welcome all forms of feedback, we as an independent business cannot make improvements when areas that have gone wrong are not highlighted to us. Following the review I have escalated the maintenance issues to our maintenance team, who work tirelessly to ensure the property remains at the highest of standards, we are sorry you felt that we had not achieved this during your stay.
I have referred your feedback to our Hospitality Manager and he has of course spoken with the whole team to reiterate the Covid secure policies. We have regular team updates and retraining, to ensure we are delivering the most up to date Covid policies and guidelines. The venue has invested thousands into ensuring that we continue to meet Covid Secure status, to ensure all our guests and team members alike are safe.
We would love to welcome you back.
Samantha Birch
Just what we needed
We booked this two night break as our first stay away from home since March. It was a good place to stay, our room was a good size and had a lovely view. The food was excellent and the staff friendly and helpful. We went home feeling relaxed and refreshed. Happy to recommend.
Could do better
The hotel stay was very good, it is a pity that they cannot sort out the bill. We are still waiting for a correct bill to pay, quoted price for an extra night was not reflected on the revised bill and they seem unable or unwilling to correct it
Lovely views
First the positives: Room was clean and bed comfy with beautiful views. Breakfast was good - nice buffet.
Negatives: Room was not very well sound-proofed and we were disturbed by the constant slamming of the heavy doors of other rooms and the cupboards (which don't have soft close). Evening meal was 'so so' - nothing really wrong but curiously tasteless. It arrived very quickly and extremely hot so I guess was microwaved. The drinks service lagged well behind the extremely speedy food service so our wine which was ordered when the starters plates were taken away didn't arrive until the main course had been eaten. The hotel is dog friendly - my fault for not reading that bit in the hotel description- but a bit off putting to think dogs might have been in the bedroom and sat on blankets etc (they weren't allowed in the restaurant though thank goodness). Pool very small.
Tewkesbury Park says...
Thank you for your review and I wanted to assure you that we consider and act upon all reviews. Naturally, we'd love it when all reviews are great but actually, it makes us better when we learn about things we might not have noticed. So, to put your mind at rest, we'll be working on any banging doors along the corridors and to the bedrooms so that this won't be a problem in the future. We've identified a cam-action door closer, which will provide a much softer-close to doors and resolve this issue.
I'm so sorry to hear that you'd rate the food as "so so". We need to be better than this but one thing's for sure - there will be no microwaving main courses at this property. We make everything fresh from great ingredients and work with local and regional suppliers. The mise en place takes place throughout each day so that meals can be ordered and served within an acceptable time during our guests' meal experience. However, we must improve drinks service if we didn't bring this together with the food served.
Finally, rest assured that, although we're dog friendly, these are carefully restricted. Dogs are only allowed in our piano lounge and guests have to dine in this lounge, if they wish to be with their dog. There are specified bedrooms for dogs and dog owners, not used for other guests without dogs. These rooms are specifically designed and deep cleaned daily but you can be assured you weren't in one of these and no dog would have occupied your room prior to you staying.
We hope this puts your mind at rest and look forward to welcoming you again. Thank you for the feedback, which will help us to improve.
Best wishes
Patrick Jones
General Manager
3 day stay at Tweaksbury Park
This was a birthday treat from my wife.
Excellent location ideal for golf lovers. But no lift service so staying on the 3rd floor was difficult and I was not aware of any concierge service. We were checked in and directed to the rooms with no effort of enquiring about any help needed. Customer service was average and for guests who don't play golf good to have a walk around!
Breakfast was good with helpful waiters and had two dinners food is good with good service. The choice is limited.
I would not rush to go this hotel unless a golfer.
Tewkesbury Park says...
Thank you for your review and I wanted to acknowledge the criticisms you've made and assure you that we'll work hard on constantly improving our customer service. It is absolutely correct that you should have been offered a better level of assistance upon arrival, although at this late stage I can't confirm whether an alternative and more suitable room could have been provided to you.
Tewkesbury Park is built on the brow of a hill and, whilst this provides us with stunning views and scenery, the challenge is many areas of alternating levels. A single lift would not be a solution for anyone with mobility difficulties, since throughout the property there are areas where there are short flights of stairs, which couldn't feasibly be covered by multiple lifts and/or ramps.
Our property is a resort, which is designed to appeal to many differing types of guests and not exclusively reserved for golfers. We have an 18-hole Deerpark course but the majority of our guests visit for other reasons.
We hope that you'll revisit us and, being aware of our shortcomings, we'll continue to invest and improve.
Best wishes
Patrick Jones
General Manager
Not the relaxing break we were looking for!
My stay wasn t as relaxing as I d hoped! The receptionist was unhelpful and unwelcoming. We checked in early so were fully prepared for our room to not be ready but no offer was made for us to make use of the spa, restaurant or any facilities, our luggage was stored and we were left to work things out for ourselves. We booked a special offer stay that included dinner and a bottle of sparkling wine in our room on arrival, we had to ask for the bottle after dinner, the offer wine wasn t available so We were kept waiting for 25 minutes in reception whilst staff ran around deciding on an alternative to offer me! Dinner was poor and late led any flavour... we did inform the waiter! In the photos of the spa show a bottle of bubbles by the pool but the facilities do not allow/ advertise any such offerings! Really not the spa break we had hoped for, we felt more aggravated than relaxed at the end of it!
No review title
We say...
Thank you for reviewing your stay.
As you know, your further comments were passed on to the Management Team at the hotel and their response sent on to you. As we have not heard any further from you, we do hope that the issues you experienced during your stay were resolved to your satisfaction.
With best wishes,
Offpeakluxury
Room was very hot no air conditioning
Hotel was OK and would of been excellent if they could do something about the location of the rooms. No air coming in the windows. The front of the hotel was cool but not the back which made the rooms very hot.
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