Tewkesbury Park Reviews
- 445 reviews
- Member since 2017
Tewkesbury, Gloucestershire, England, GL20 7DN
3 day stay at Tweaksbury Park
This was a birthday treat from my wife.
Excellent location ideal for golf lovers. But no lift service so staying on the 3rd floor was difficult and I was not aware of any concierge service. We were checked in and directed to the rooms with no effort of enquiring about any help needed. Customer service was average and for guests who don't play golf good to have a walk around!
Breakfast was good with helpful waiters and had two dinners food is good with good service. The choice is limited.
I would not rush to go this hotel unless a golfer.
Tewkesbury Park says...
Thank you for your review and I wanted to acknowledge the criticisms you've made and assure you that we'll work hard on constantly improving our customer service. It is absolutely correct that you should have been offered a better level of assistance upon arrival, although at this late stage I can't confirm whether an alternative and more suitable room could have been provided to you.
Tewkesbury Park is built on the brow of a hill and, whilst this provides us with stunning views and scenery, the challenge is many areas of alternating levels. A single lift would not be a solution for anyone with mobility difficulties, since throughout the property there are areas where there are short flights of stairs, which couldn't feasibly be covered by multiple lifts and/or ramps.
Our property is a resort, which is designed to appeal to many differing types of guests and not exclusively reserved for golfers. We have an 18-hole Deerpark course but the majority of our guests visit for other reasons.
We hope that you'll revisit us and, being aware of our shortcomings, we'll continue to invest and improve.
Best wishes
Patrick Jones
General Manager
No review title
We say...
Thank you for reviewing your stay.
As you know, your further comments were passed on to the Management Team at the hotel and their response sent on to you. As we have not heard any further from you, we do hope that the issues you experienced during your stay were resolved to your satisfaction.
With best wishes,
Offpeakluxury
Not the relaxing break we were looking for!
My stay wasn t as relaxing as I d hoped! The receptionist was unhelpful and unwelcoming. We checked in early so were fully prepared for our room to not be ready but no offer was made for us to make use of the spa, restaurant or any facilities, our luggage was stored and we were left to work things out for ourselves. We booked a special offer stay that included dinner and a bottle of sparkling wine in our room on arrival, we had to ask for the bottle after dinner, the offer wine wasn t available so We were kept waiting for 25 minutes in reception whilst staff ran around deciding on an alternative to offer me! Dinner was poor and late led any flavour... we did inform the waiter! In the photos of the spa show a bottle of bubbles by the pool but the facilities do not allow/ advertise any such offerings! Really not the spa break we had hoped for, we felt more aggravated than relaxed at the end of it!
No review title
No review title
Lovely hotel in a gorgeous location
We had a lovely weekend here just after the hotel reopened
We had a room that opened out onto the parkland and sitting outside in the sunshine was so relaxing. The food was good although the staff were clearly getting used to working in the new conditions.
No review title
No review title
Very comfortable ,lovely food and friendly, helpful staff . Super view from our room .
445 reviews, sorted by Date Rating