Stanton Manor Hotel

Historic manor house hotel near Chippenham in the Cotswolds

Member since April 2023

From £52.50 pppn for a 3 night stay
to £80 pppn for a 1 night stay

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Stanton Manor Hotel Reviews

Chippenham, Wiltshire, SN14 6DQ

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Stanton Manor Hotel

39 reviews, sorted by Date Rating

Faded & Tired

JB, stayed: July 2023

The hotel externally looks great, but sadly the room we stayed in didn't match that experience. The room (room 2) was large and overlooking the garden, however the bathroom had cracked floor tiles, an extractor fan that was loose & noisy, the mixer taps had no lever to switch to shower mode, and the radiator has seen better days. The bedroom itself was just generally tired, dated dark wallpaper with signs of wear & tear, a tiny TV tucked away in the corner. It appears that the hotel is run by two people at a time, when we checked in we met a guy who later served dinner along with another guy, and then at breakfast these two guys where replaced by two girls who served breakfast & then checked us out with a distinct lack of enthusiasm. Not a hotel we will be returning to. One plus point - it's near the M4 and you can hear it from the room..



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A nice long weekend

David, Surrey, stayed: August 2023

We stayed here for 2 nights for our wedding anniversary. Upon arrival we had to wait a while to find someone on reception, but once we got to our room it was great. Room 10 was fabulous, as it is a triple aspect room. Clean and a very comfortable bed, but It was a shame the shower wasn't working. Breakfast was good and we thoroughly enjoyed our time there.



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  • Would stay here again

Constructive review

Robin F, Lincolnshire, stayed: September 2023

This is a constructive review in the hope the hotel management will take notice! The hotel was lovely set in beautiful grounds. The room was spacious, very clean and well refreshed each day of our stay.
We had one evening meal. The food was very good.
Service at the hotel was unfortunately pretty dismal. This is no reflection on the young staff who appeared to be trying their very best but it was plainly obvious they were inadequately trained. We were greeted by a young man who had a very laid back attitude (name badges for all staff would be a good idea). Despite taking credit card details he explained it was a pay as you go hotel. We said we had booked dinner for 7.30 but he had no record and said he could fit us in at 7pm. When we arrived at the restaurant there were in fact very few guests even beyond 7.30. We had a very enjoyable pre-dinner drink outside, (the young lady who served us asked if we wanted to add the drinks to our room bill and when I pointed out about it being pay as you go she just shook her head!). We then went in for dinner. The young man who served us struggled to get our order right and only seemed able to do so when we physically pointed items out on the menu and wine list.
The next morning we appeared for breakfast and the young lady pointed us to the buffet area but also immediately asked if we wanted to order a cooked breakfast at that point. We asked to wait. We had to ask for hot drinks, there were no plates left in the buffet area and no orange juice left. I asked for some and was assured it would be made available but after several minutes had to ask again. When asked what cooked breakfast we wanted the staff just could not get the order right and it seemed to be full English or nothing . One morning we were asked to repeat our order twice and the young man came again with pencil and pad to write it down - it was still wrong! We noticed other guests having the same experience.
On the last morning there was an older lady in attendance and she was clearly much more experienced as she greeted everyone in a very cheerful manner and immediately asked what drinks were required and just knew what to do.
I mention all of the above not by way of complaint but rather constructive criticism as it was abundantly clear young staff were not properly trained and just left to cope without anyone senior and more experienced being present for much of the time. I appreciate there have been huge problems in the hospitality industry but those aside and reading past reviews, it seemed to us that management were not in effective control and there was a lack of proper supervision and training. Get the staffing issues sorted and this would be a great venue for a break.



Stanton Manor Hotel says...

Thanks for your constructive criticism and I can only apologise that the service you received fell below our usual standards. Unfortunately there appears to have been a perfect storm of annual leave, management illness and new starters during your stay. I've taken note of your comments with regards to poor training - now that our full team is back in place, they will prioritise addressing this. Hopefully we will welcome you back again in the future.

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Handy for M4

SM, Wiltshire, stayed: October 2023

This is a lovely house in delightful grounds but needs some tlc.
The staff tried to be helpful but needed more training in the booking system and welcoming. Our booking couldn t be found at first, when it was we were given a key to a room but not told where the room was.
We hadn t realised that Sunday lunch was the only available evening meal and although a welcome cocktail was part of the deal we had to search for someone to provide it - and the only option was espresso martini, no alcohol free or other flavour.
Breakfast was included in the price but when we looked at the menu we could only have continental, not the cooked breakfast we d been looking forward to.
Overall it s a useful stop over when travelling on the M4 but not the luxury birthday treat I d expected.



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Excellent Stay highly recommend

Sarah, Gloucestershire, stayed: October 2023

We had a fabulous break at Stanton Manor Hotel. The food in the restaurant was an excellent standard which we really enjoyed. We found the room to be clean and very comfortable. The staff were friendly and a warm welcome when checking in. Breakfast was fresh and cooked to order with lots to choose from. We would definitely stay here again and would recommend to others.



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Very pleasant stay

Alan, MIDDX, stayed: October 2023

Only booked for 1 night in October, but was a very pleasant and atmospheric be great for a "murder mystery" or "ghost" evening!

Food was absolutely excellent. Would happily return and would be absolutely beautiful in the Summer.



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Weekend break

Simon, Hertfordshire, stayed: November 2023

Booked a 2 night break including one dinner and two breakfasts. Good value for money. Lovely old building with beautiful grounds. Lots of character. We had a superior garden room which was enormous and comfortable. However, the electric heating kept cutting out when we needed it most, evening and mornings. The staff were very helpful but seemed to be doing at least 3 jobs at the same time. Sometimes had a long wait to be served. Food in the evening was OK but would have been very overpriced had it not been included. Various additional costs on the menu. Breakfasts were huge and delicious. Overall this was a nice hotel but could have been amazing with some attention to detail.



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DW, Essex, stayed: January 2024

The first night was amazing until the 2nd night no hot water or heating not good in January. The receptionist was kind to let us shower in another room but the night was cold. This should not happen in winter sadly. Hence I could not score the manor as excellent. Will come back if the heating is fix



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