Cold Room Spoilt Visit

Started well as the barman allowed a substitution of wine instead of cocktails for our welcoming drink, but accessing room 1 at 5.30 plunged us into the chill!
A good large room, a slightly open window and one medium sized cold radiator doesn't add up to a happy ambience!
A trip to reception ( no phone in room) and a promise to put the heat on( why not on in October??) wasn't too reassuring but eventually the radiator became warmer but the enormous pipes of the bathroom heater sulked and stayed cold and the slate floor helped keep the room nice and cool!
It was warmer in the dining room ,food and service ok, and breakfast was very good.
I wrote to Luke General manager ,who assured me that the maintenance staff would be alerted and that room 1 was due for renovation.

Could Do Better

A dreary hotel with very little to recommend it except for the staff. who were excellent. No hint of luxury whatsoever. Room was clean and spacious but basic. No toiletries except for soap dispenser attached to bathroom wall. Food was OK and service good. Maybe after visiting Cotswold pubs I was expecting a log fire and cosy seating but his was not to be found at Stanton Manor.

Not great average at best

Dated hotel, poor general customer service. A feeling as though the staff didn t know how to treat guests

Building work and renovations also going on during our stay

Faded & Tired

The hotel externally looks great, but sadly the room we stayed in didn't match that experience. The room (room 2) was large and overlooking the garden, however the bathroom had cracked floor tiles, an extractor fan that was loose & noisy, the mixer taps had no lever to switch to shower mode, and the radiator has seen better days. The bedroom itself was just generally tired, dated dark wallpaper with signs of wear & tear, a tiny TV tucked away in the corner. It appears that the hotel is run by two people at a time, when we checked in we met a guy who later served dinner along with another guy, and then at breakfast these two guys where replaced by two girls who served breakfast & then checked us out with a distinct lack of enthusiasm. Not a hotel we will be returning to. One plus point - it's near the M4 and you can hear it from the room..

Below average unfortunately!

This hotel has beautiful grounds and views, large and free car park. Our package included dinner bed and breakfast which we were looking forward to after a stressful few months. I m vegetarian and my partner does eat meat, on the dinner menu I only had 1 item to choose from which was poorly reheated and inedible. Breakfast was horrible, continental items not restocked and were all empty, I had veggie breakfast which was missing 3 items compared to the menu listed, the sausage I had was in fact raw and cold on the inside. This hotel could be a real slice of luxury if they go back to basics and start getting them right, rooms need updating as part of this. We left in a hurry after breakfast as we were hungry to go somewhere else for food!