Slightly disappointed stay

We were staying at Stanton Manor to celebrate my birthday but although the room was excellent the food was disappointing. We were offered the Sunday lunch menu in the evening, with a very limited choice of a few starters, four mains and three desserts. My husband's main meal the mushroom risotto was enjoyable but I chose the Pork which was rather dry and although the roast potatoes were freshly cooked the other vegetables seemed reheated. The gravy was very tasty. The choice of three desserts were very similar all jelly or fruit fool type. We chose a Mango and Passion fruit with meringue pieces with a lot of whipped cream. We also weren't impressed by being charged a service charge for bringing a bottle of wine to the table and taking the bottle top off, not even pouring it, why not just add the charge to the price of the wine. Overall we weren't impressed.
The room was superb but you could hear the person above moving about and we heard their alarm about 6.30am which must have had a snooze setting as it kept going for about half an hour. We assume it may have been a staff bedroom above us. When we went for breakfast after selecting some juice and granola I asked for Eggs Benedict and was told that only Full English was included in our package so chose that. The bacon was inedible as it wouldn't cut with a knife, the scrambled eggs looked greyish and the mushroom unappetizing. The sausages were okay but small amounts of baked beans and tomato. My husband said it was the worst English breakfast he's ever had.

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I gave the rating poor for customer service because of long delays in the restuarant ( we were there for 2 hours). There was a large party and they were being served first. Still the manager was very nice and appologized for the wait.

Constructive review

This is a constructive review in the hope the hotel management will take notice! The hotel was lovely set in beautiful grounds. The room was spacious, very clean and well refreshed each day of our stay.
We had one evening meal. The food was very good.
Service at the hotel was unfortunately pretty dismal. This is no reflection on the young staff who appeared to be trying their very best but it was plainly obvious they were inadequately trained. We were greeted by a young man who had a very laid back attitude (name badges for all staff would be a good idea). Despite taking credit card details he explained it was a pay as you go hotel. We said we had booked dinner for 7.30 but he had no record and said he could fit us in at 7pm. When we arrived at the restaurant there were in fact very few guests even beyond 7.30. We had a very enjoyable pre-dinner drink outside, (the young lady who served us asked if we wanted to add the drinks to our room bill and when I pointed out about it being pay as you go she just shook her head!). We then went in for dinner. The young man who served us struggled to get our order right and only seemed able to do so when we physically pointed items out on the menu and wine list.
The next morning we appeared for breakfast and the young lady pointed us to the buffet area but also immediately asked if we wanted to order a cooked breakfast at that point. We asked to wait. We had to ask for hot drinks, there were no plates left in the buffet area and no orange juice left. I asked for some and was assured it would be made available but after several minutes had to ask again. When asked what cooked breakfast we wanted the staff just could not get the order right and it seemed to be full English or nothing . One morning we were asked to repeat our order twice and the young man came again with pencil and pad to write it down - it was still wrong! We noticed other guests having the same experience.
On the last morning there was an older lady in attendance and she was clearly much more experienced as she greeted everyone in a very cheerful manner and immediately asked what drinks were required and just knew what to do.
I mention all of the above not by way of complaint but rather constructive criticism as it was abundantly clear young staff were not properly trained and just left to cope without anyone senior and more experienced being present for much of the time. I appreciate there have been huge problems in the hospitality industry but those aside and reading past reviews, it seemed to us that management were not in effective control and there was a lack of proper supervision and training. Get the staffing issues sorted and this would be a great venue for a break.

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Location is idyllic and romantic

We stayed at Stanton Manor for two nights and had a lovely stay. Very beautiful setting close proximity to some lovely location. We would love to stay there again. And are recommending to friends and family. We have a restful visit, just what we were after.

Stunning Stay 5 star so why only 4

Location, welcome ,food, price and staff all superb and worthy of a 5 star review. So why only 4. Well it's my choice how I pay you ,tip you . Wether I use it or not the option to pay by card or cash should be available. We would return in a heartbeat with that one small change.

Weekend break

Booked a 2 night break including one dinner and two breakfasts. Good value for money. Lovely old building with beautiful grounds. Lots of character. We had a superior garden room which was enormous and comfortable. However, the electric heating kept cutting out when we needed it most, evening and mornings. The staff were very helpful but seemed to be doing at least 3 jobs at the same time. Sometimes had a long wait to be served. Food in the evening was OK but would have been very overpriced had it not been included. Various additional costs on the menu. Breakfasts were huge and delicious. Overall this was a nice hotel but could have been amazing with some attention to detail.

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The first night was amazing until the 2nd night no hot water or heating not good in January. The receptionist was kind to let us shower in another room but the night was cold. This should not happen in winter sadly. Hence I could not score the manor as excellent. Will come back if the heating is fix