slow slow slow

Waited 2 hours for food in the restaurant in the evening of our one night stay. Then waited for an hour for breakfast. No apology for the wait for breakfast. And no offer of compensation.

Very disappointing visit

I booked Ellenborough Park for a night away for our anniversary.
When we arrived we were told that our room wasn t ready (at 3 o clock) and the lady at reception couldn t even give us a time that it would be ready.
We were booked into the horse box restaurant for dinner. Our 7pm table wasn t ready when we arrived and were greeted by a very stressed restaurant manager. We ordered two glasses of champagne which didn t arrive until 7:40 and were warm. The service went from bad to worse. The food took ages. We ordered the chateau briand and it eventually arrived cold. We were given no plates or steak knives. We ended up laughing with all the tables around us at how shocking the service was.
The room itself was ok. It was a very hot evening and the air on didn t work properly, the windows would only open a crack and the hand shower was broken.
We have previously used off peak luxury to book trips to the manor at castle combe.... not sure we ll be using you again.

We enjoyed it but not five star luxury

We felt the deal was overpriced and that was with a very good package including dinner allowance and glass of bubbly. Had we paid the full hotel price of over 400 just for B&B, we'd have been gutted. The good stuff: Amazing historic building, fantastically comfortable bed, friendly stuff trying to do their best in difficult (covid) times, unstuffy atmosphere, pretty grounds, very ice breakfast and good service at breakfast, served on the terrace with lovely views. The bad stuff: Very average dinner in very average bar surroudings (formal restuarant was closed), most definitely not 5-star cooking. Weak wifi signal in bedrooms and no smart TV, just terrestial channels which is surprising for a hotel claiming to hod 5 stars, waited 45 minutes for ham sandwich at lunchtime, vey small outdoor pool with all sun loungers hogged by the same people all day long and no attempt to allow others in for a swim at a safe distance. That said, after initial disappointment, the place grew on us and we found it relaxing for one night.

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My partner and I had a wonderful stay. We were veryhappy with everything except for the a few of our meals. My partner ordered poached eggs for breakfast, they were hard. Another time we ate in the stables, I orderdered the duck in a hoisin sauce,....... It was drowned in the sauce and duck was dry.
How ever everything else was perfect and a fabulous location.

Luxury Break

Great welcome, very spacious and comfortable room. The staff came up with a a good alternative to the champagne welcome and gave us some soft drinks which were different to the usual fruit juice of fizzy colas and lemonades.

As with most UK hotels and pubs I feel the options for those that are tee total could be better but credit to the bar staff, they did a good job of finding an alternative to meet my needs which I see as no different to other dietary needs/choices such as being vegetarian and needing gluten free food.

Look forward to making a return visit and a longer stay.

Not as Expected

On arrival we unload the car and booked in at reception to learn that our allocated room required us to drive back to the front gate in a separate block. Ended up walking back to the main building to get assistance in locating the room as all we had was a room number which were not well signed though out the property
On the plus side the rooms are super - spacious and well appointed with super size bathrooms with all amenities and quiet.
I had hoped that the overnight experience would have included some fine dining to match the location and the hotel itself.
However we were pre booked by the hotel into the Horse Box Restaurant situated off the bar area of the hotel and the menu was less than exciting. Pub style feel to the restaurant with menu and food to match - but at restaurant prices - and topped up with 12.5% service charge which includes the wine - at restaurant prices
Reception took 2, in hotel, spending deposits due to a transaction malfunction that did indeed go through- one of which was on a debit card and I am still awaiting the refund as the actual charges where put on the second Credit card.
The staff where friendly enough under difficult service circumstances at this Covid time.
I can't say that the stay was value for money or offered the experience that we expected

Amazing hotel

Lana the waitress was very nice but your toilet had a leak