Great location

The hotel is in a good countryside location, with lots of walks including into Stratford directly from the car park. The spa had a few items out of order which was a shame. The restaurant menu had some good choices on both nights. The golf course is good, and nearby, and some holes come nearly to the hotel.

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Description not matched by reality

A beautiful looking building that we had not visited for over 50 years. Time and service standards have not been kind to The Welcombe.The package for our two night stay included : A welcome drink on arrival, not given. Expected early occupation promise not delivered and our room, on the second floor, was up four flights of stairs. (The property does not have a lift) The room was okay even though the sash windows in all but one of the units could not be opened and one set overlooked the hotel refuse area. We had to ask for shower toiletries as those left in the room were all shampoo and lotion.
Bar staff although willing were inexperienced and the stock available did not match all those offered in the bar menu. The restaurant greeter asked if we were on a dinner, bed and breakfast tariff we were so were told that we could choose only two courses from the limited table d hote menu. The food was good and the portions generous. Compared with other four star hotels the breakfast selection and standard was poor. I shared my concerns with the office staff and was offered free drinks in the bar and evening snacks from the bar to make amends for the missed welcom drinks and dinner course.
The fact that thre aren t any lifts in this property should feature in both your website and that of the hotel.

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Overall we had a lovely stay and really enjoyed ourselves the hotel and grounds were very nice
The staff in the spar were really good
The restaurant staff worked hard but needed a bit of training the food was ok
We did have an issue with the restaurant manager
We had made coffee in our room and decided to take it on to the terrace over looking the gardens we were told in no uncertain terms that this wasn't allowed
I thought his conduct was rude as there were other guests next to us and he could of been a bit more discreet
Obviously he hadn't been trained properly I reframed from getting in to an argument with him and we went back to our room and decided not to eat in the restaurant on the next evening

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Made very Welcombe!

The most beautiful building with lovely rooms - high ceilings, gorgeous features and very spacious.
Evening meal food was excellent, as was the white wine, amazing choices at breakfast too .
Jacuzzi and swimming pool an added bonus.
Tranquil spot in the middle of nowhere.
Can t wait to go back!

Reunion

We met up with old friends in Stratford because it is about halfway for travel and offers much to see and do. The ladies went shopping and the men played golf. A good time was had by all with the Hotel offering its usual high standard of service. We come every year and will be back!