Lovely setting and location

The deal was good but unfortunately on arrival, we were told the spa facilities would not be available until the following day. This was very disappointing as we had received no information about this. We had booked this deal for a special birthday celebration so it was spoilt. The hotel room was clean and the food in the restaurant was good. Prices for drinks in the bar was high. Lovely grounds and setting.

Good value, spa break

This was a lovely spa hotel in a beautiful setting.
The room was acceptable for a 1 night break but it had no view (looked out over the air con units and bins. The room was very warm even when the air con was on. The room window did not open. The decor was dated and cluttered with too many chairs.
Despite our disappointment of the bedroom the package was excellent value for money and the spa use was good despite the footbaths & inside jacuzzi being out of action.
The close proximity to Stratford made it an excellent location with a short walk along the river path into the town. Ample free parking was an added bonus.

Weekend break

Overall would like to say our stay was lovely
Was our first weekend away with my boyfriend.
The grounds are beautiful ,our room was big and spacious
Excellent location to Stratford upon Avon centre
Staff were very nice and friendly
We arrived early and was able to use spa but the spa is tired and many things not working or broken
Pool was cold jacuzzi should have been warmer and the indoor jacuzzi was not working neither was foot spas . The tiled beds should have been heated
And I cut my finger trying to open the hot shower out side the sauna area as tiles bare broken around the tap .
Also you would think they would give you a robe as part of the hotel deal as we had to get dressed to go back to our rooms
Our deal was very good and they allowed us to change the bottle of presseco to bottle of wine
We also got to use the spa on day we checked out which was nice
Would definitely recommend and hopefully there will be improvements to spa facilities for next guess

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Overall we had a lovely stay and really enjoyed ourselves the hotel and grounds were very nice
The staff in the spar were really good
The restaurant staff worked hard but needed a bit of training the food was ok
We did have an issue with the restaurant manager
We had made coffee in our room and decided to take it on to the terrace over looking the gardens we were told in no uncertain terms that this wasn't allowed
I thought his conduct was rude as there were other guests next to us and he could of been a bit more discreet
Obviously he hadn't been trained properly I reframed from getting in to an argument with him and we went back to our room and decided not to eat in the restaurant on the next evening

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Not the luxury weekend we had expected

This weekend was an expensive birthday gift from a relative costing just short of three hundred pounds for one night. On arrival the welcoming bottle of fizz in our very basic room was not waiting for us. We had on package forty pounds each towards our evening meal and had looked online and made our choices. Only to be informed that there was a very limited set menu for us as we were on a package. The meal was dissapointing and we felt very cheated. Breakfast was excellent noting to complain about there. We also felt that the staff not being in a uniform also let the hotel down.

Initially disappointed but overcome by a much better room upgrade

We we a little disappointed by the room we were initially given as it was very dark & dingy, and nothing like what we were expecting, with a terrible view of the back yard . Also there was no bottle of wine in room as described in our package, we had to ask at the bar if we could have our sparkling wine. As it was my wife s birthday I felt we had to return to reception to reject the room. To our pleasant surprise we were then given the Hathaway suite which was lovely. The evening set meal was quite limited for choice but very pleasant all the same & the Spa facilities were very good. However, we only got 10% discount on our treatments as hotel guests and not 12% as our package stated. Overall I would have to say that the hotel & spa is in need of a little tlc (eg beds around pool broken & hotel a little dirty in places , mirrors in dining room s were filthy).