Pleasant

A pleasant stay - very big - some issues with the room but staff very helpful and friendly.

Welcome hotel

Beds very good some rooms need a update windows in most rooms are shut but a very big draft still comes in some rooms have been updated but curtains are shredded spoils the room some baths are peeling breakfast is good hot and warm but evening meal is so long either the staff are slow or the chef is almost 3hrs just to half soup and slow cook roast belly pork We enjoyed are stay but needs a bit of a shake up

Nice Hotel and grounds

Interesting old building and lovely grounds / golf course. Room was comfortable but bathroom was small and dated.
The spa and pool were nice but the guy on reception was brusque to the point of rudeness.
The staff in the hotel were helpful but the service at dinner was so slow it spoilt the whole evening unfortunately.

Welcome Hotel Spa

The directions to the hotel were clear and there was ample parking except one night, understandably, when a conference was being held. We enjoyed walking the hill behind the hotel. The surrounding area is lovely. Being winter the front garden was not at its best and the proximity of the golf course limited walking in that direction. The hotel room was small and the heating was off so sitting there required warm clothes. The window in the bathroom and bedroom allowed a flow of cold air to enter because of the old iron frames. Surely a handyman could inexpensively fit draught excluders. On the other hand the bathroom and bedroom had no extractor fans for ventilation. Not enough drawers in which to put smaller items of clothing so more than a few days stay becomes challenging. No luggage rack, suitcases on the floor. The bed was firm so lighter bodies like ours suffered somewhat and the sheet was applied directly to the mattress so that the stitching on the mattress was palpable. Probably ok for heavier persons. TV needs upgrading to a smart TV. Clunky remote. The restaurant menu was boring and the food average. Sitting near any of the lounge or dining room areas is a cold experience because of the draughty windows. (Again, simple draught excluders?) My wife had to have two linen serviettes on her knees to try and stay warm. The breakfast was good. Staff were friendly and helpful. We did not make use of the spa. Our stay was generally quiet and peaceful. Conveniently located near Stratford with easy access.

Tired and needs TLC

Hotel was tired and needs a refresh,gardens need a lot of help as well,not much love out there.staff were helpful and cheerful.spa pool was to cold so couldn t relax on loungers by pool without shivering some of the equipment was not working/available spa staff were unhelpful but the gym was ok.

Good hotel

Good hotel . Good service and good food. Let down by early morning deliveries and commotion below our bedroom window which had us awake by 6am

No review title

restaurant

Disappointed with Restaurant Menu. Only provided Table d'hote NO A La Carte Menu, and of the Table menu, the only meat dish of pork NOT available. Table d'hote overpriced - 35 for Fish and starter,otherwise offered Bar Menu. Breakfast was no more than average.
The ambience of the hotel was fair, but needed an injection of TLC. Room was very spacious, but looked tired. No water provided on first night which for an alleged 4-star hotel is not the service expected.
Location was superb.