Excellent Service

The restaurant although not gourmet offers a range of meals that are OK but the service was excellent with nothing too much trouble, special mention to Lauren on this.

The Heyford

Sat nav. directions at end sent us down a dead end about 3/4 of a mile from actual hotel.
Not a good start.
Shortage of staff as receptionist was helping out in bar when we arrived, had to seek them out.
Breakfast was excellent.
Disabled room was also 1st class.
Evening menu not to our taste as we prefer British cuisine.

No review title

Great hotel

The hotel,the staff absolutely lovely. However I am disappointed about the description of the lazy balcony room I choose. Description noted that the balcony had beautiful views. To my dismay the balcony is all closed up. Nothing to see. Quite disappointed

Review for the heyford

We had a few problems but they were sorted out. The menu was poor not enough choice.

The Heyford

We recently stayed at The Heyford, I cannot compliment the management of the hotel enough on their excellent customer service to its guests.
Every staff member we came into contact with were polite, courteous, smiling and appeared happy in their work, nothing was to.mhch trouble to them.
The hotel itself was pleasant, nicely decorated, with an excellent restaurant serving breakfast, lunch, dinner and drinks.
There was nothing much to do in the vicinity of the hotel, but tge staff were happy to make suggestions of places to visit.

We had an enjoyable stay.

Boutique hotel could do better

We were surprised to find the hotel on the high st which was situated in the middle of new property development. The satnav directions were difficult to follow and directed us twice to incorrect locations. The car park was extremely small and spaces narrow with little turning options. The room was very nice in both fittings and furniture and had a modern feel to it. The bathroom only had a shower over the bath, a walk-in shower would have been preferable. A grab rail is needed for guests to help with this situation. The bed was king size but there was room for a super king size. A second chair and small table would also be useful rather than having to sit on the bed. Jack, reception, was an extremely helpful member of staff, and also knowledgeable about the area, facilitated the extra chair for us. There was an outdoor seating area for the room with a notice advising that the decking maybe slippy when it rains which reduced its accessibility.

The restaurant was modern with very helpful staff. Josh,(J), was extremely attentive and helped explain how the meal allowance worked. Whilst the food was good, the menu was very limited with burgers and pizzas being the main choices. The evening meal allowance of 70 per room should include drinks as it was difficult to spend this amount. The breakfast was limited in choice but well cooked. The portion sizes were generous.

Heyford Hotel

Stayed here due to wanting to be nearer to Bicester so we could go shopping. The hotel was modern and we were welcomed to a Halloween event being held the next night which we attended. Overall our stay was good, but the service seemed to be disjointed at times.