Stanton Manor Hotel Reviews
- 39 reviews
- Member since April 2023
Chippenham, Wiltshire, SN14 6DQ
Exceeded expectations
I booked this hotel as it was close to an event we were attending. The dinner, bed and breakfast deal was really good and to be honest, we only expected to have a reasonable stay for the price, especially due to some of the reviews we had read. However, we couldn t have been more wrong! The hotel is really wonderful, with a very homely feel. The food in the restaurant was delicious and the cocktails were delightful! The room was lovely - and the hotel in general will be fabulous once the renovations are complete although this did not affect our time there. The most impressive part of our stay were the truly exceptional staff. They were friendly, helpful and nothing was too much trouble for any of the guests in the hotel. Thank you for a wonderful stay.
Short Break at Stanton
Welcoming well mannered staff
Good food in pleasant surroundings
Convenient for motorway access
Cold Room Spoilt Visit
Started well as the barman allowed a substitution of wine instead of cocktails for our welcoming drink, but accessing room 1 at 5.30 plunged us into the chill!
A good large room, a slightly open window and one medium sized cold radiator doesn't add up to a happy ambience!
A trip to reception ( no phone in room) and a promise to put the heat on( why not on in October??) wasn't too reassuring but eventually the radiator became warmer but the enormous pipes of the bathroom heater sulked and stayed cold and the slate floor helped keep the room nice and cool!
It was warmer in the dining room ,food and service ok, and breakfast was very good.
I wrote to Luke General manager ,who assured me that the maintenance staff would be alerted and that room 1 was due for renovation.
Lovely period hotel
Stopped over at Stanton Manor on our way to Somerset. We really liked the building & it's period features & the room was comfortable. We had a slight problem at reception which was well dealt with by Luke the general manager. Our 3 course meal was very nice. We would stay there again.
Stay at Stanton Manor Hotel
My wife and I stayed at this hotel for two nights on a B&B plus dinner on the first night basis.
The hotel is close to a motorway junction making access very easy.
Upon arrival the staff gave us a warm and friendly welcome. Our room on the ground floor was excellent and included a small patio where we could sit and enjoy a quiet drink and the view the gardens.
My wife had the cooked english breakfast on the first morning which proved to be less than appetising and led to a complaint. But enjoyed the subsequent porridge which was freshly made.
We enjoyed evening meals on both evenings.
The hotel is being renovated to what seems to be a very high standard, hence the quality of the bedroom.
So in all, we enjoyed, the staff were energetic and friendly, our room was excellent.
The restaurant is tired, but shortly to be modernised.
We would stay here again.
Stanton Manor
Room 6 Bates
Is e have written to Guest Relations Ceri Buist and Luke Jacomb s and are not satisfied with their response. We are looking at a refund for our stay.
No welcome cocktail on the first night, wasn t offered. Staff didn t appear to know what board we were on, or what was included in our booking.
Dinner on the first night for vegan only one option as there was no rice for the katsu curry - no protein served with the noodles, although tasty would have benefited from some protein such as tofu as was not very filling
Soup was lovely but served without bread, we had to ask half way through the service for this to be provided
Desert was extremely poor, the sorbet was like liquid obviously been left to melt or placed on a hot surface. The pastry was simply a base with tinned fruit. No edible
Breakfast - no vegan options for pasty, yogurt, dairy or meat alternatives for cheese and ham. This was extremely disappointing given the climate where vegan options are widely available
Vegetarian breakfast was served without the avocado. Hash brown of poor quality tasted cheap
Staff friendly but on the whole the choice and variety of menus was restrictive and a disappointing from previous visits
We upgraded for a superior room, nice view but furniture and facilities tied, furniture and carpet stains, bath facets didn t shut off or leaked
Second night - around 22: 15 we experienced knocking on our door, we asked who was knocking and what they wanted only to have no response. This continued with the person saying just answer the door. Eventually they went away and we called down to reception six times with sadly no response. We didn t sleep very well that night and locked the door internally placing the large chair in front of the door. We reported this to reception at 8:00 am and enquired what time the bar shut. We were told last orders were at 22:45, to which we responded outlining what had transpired and questioned why no one had answered the phone.
Reception advised that they had check the cameras, but didn t see anything. To which I responded are you stating that you didn t see anyone knocking at our door. Their response was there were no cameras upstairs.
In short we were very disappointed in our stay, the food wasn t up to the normal expectations, the room was tied and overall didn t feel secure.
We are requesting a formal response with the view of being reimbursed or offered an alternative stay.
Kind regards.
Room 6 Sophie and Dawn Bates
Great hotel
Right from the start had a upgrade and the staff were wonderful as previous comments had mentioned.First night stay we had the Sunday roast and what a roast probably the best crackling I ve ever had.Situated just of motorway but was in easy access to the visiting the rest of The Cotswolds.
Highly recommend hotel for food , good nights sleep and very helpful staff. Only negative thing was a couple of the waitress were not the quickest to take orders and clear tables but were training so we all have to learn as we start out in employment.
Lovely stay
The Hotel and staff were great , it does look a little tired but the new owners are refurbishing discreetly and I m sure it will be well worth it . We had a lovely time
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