Romantic Weekend

Very friendly staff and the location was fantastic. Room was very clean and tidy and room service was excellent. Food was fabulous and the menu choices were exemplary. Overall really enjoyed our stay and would probably do it again.

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Simply excellent!!

Lovely hotel in a fantastic location. Attentive and helpful staff - they really couldn't do enough.  Fabulous food - really couldn't recommend this hotel highly enough.

Disappointing

When we arrived at the hotel on Friday evening, we were simply handed the room key and told to make our way to the hotel room; directions but no escort were given.

I assumed there would be a welcome letter which would explain the details of our package and what we should expect. Unfortunately there was no such letter or explanation.

We then went to the restaurant shortly after checking in, we had the embarrassment of having to ask what we were entitled to on the menu. If we hadn't asked and assumed we just simply selected 3 courses off the menu, we most certainly would not have been told about the supplements applicable on specific dishes.

The next day we went to the reception to find out how we went about taking up the coffee & cake and champagne or afternoon tea included in our package. The receptionist said we should have been given vouchers for the coffee and cake on check in which we had not.

Again, we had to go back to reception about the champagne otherwise none would have been offered.

The waiter on the second night seemed confused by the deal and charged the 3 course meal to our room bill. We additionally encountered another couple who were on the 3 night package and had also been charged for various items which they thought were included in their package including the supplements for certain dishes which the had not been told about and none of which are indicated on the menu. The supplements were only advised verbally with a vague approximation of the cost.

Whilst everything was sorted out eventually, it all just felt like hard work and not really helpful to a enjoying a relaxing weekend. Overall I felt disappointed - it's the first time I have used your service as I usually use Secret Escapes and have never encountered the difficulties we experienced this weekend.

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Overall good but room for improvement

It was a nice stay. Afternoon tea was really good and we were able to take a doggy bag as we wanted to save ourselves for our 3-course dinner. Starter and main were really good unfortunately pudding was disappointing. The hotel was on the whole nice but walls were paper thin so you heard virtually every word and action of your neighbours.
 

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Fantastic food, attentive staff in the restaurant. great location for walking, came with friends and had a very relaxing stay.