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Disappointing

It was a very cold day. Our room was beyond freezing. Eventually we were given another room also in the annex. The pool is not at the spa and it was closed. It s outdoor! We didn t go to the spa - it was too cold to get there from the annex. This is not a Spa Hotel.
The dining room was closed! We had to eat in the bar on my birthday!
Huge bill. The food was well below the standard I would have expected. Wine ridiculously expensive.
What was supposed to be a special night was very disappointing in every way.
The bed was comfortable & the bathroom was very nice.

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Beautiful place but so cold

The hotel is truly a magnificent building in delightful grounds, with very good access to Cheltenham. The cocktail menu was very good and they were made excellently and well presented. Good range of wines and champagnes. Unfortunately the restaurant menu was just so-so and the quality of the food matched that. The real problem for us was that whole building including the bedrooms were icy cold, roaring log fires in the main rooms didn t really cut the mustard. The bedrooms had minimal radiators and a much needed electric convector heater. The bathroom was absolutely freezing, because of this we were tempted to come home on day one but we stayed for the entire stay as (a) there is a no refund policy and (b) we had a dinner appointment on day 2 in Cheltenham. I think a stay during warmer times would have been very different.

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Restaurant and food lovely
Breakfast choice amazing
Staff super friendly but felt they needed a bit more training / guidance
Room ok but not 5 star. Had to get on your hands and knees to get to the tea/coffee making facilities
Bath panel middle section discoloured and orange/brown stains
Pool area untidy used cups/glasses
Reception/front of house manager was very helpful and listened to our comments and apologised and provided a discount
Location beautiful
Cocktails also lovely

Ready for a refurb

Lovely building and grounds and very nice staff but rooms were dated and ready for refurbishment. The nicest room was the large reception room by the fire. It knew what it was and was fitting for the period of the house. The more modern areas like the bar were more like a premier inn. The food was average fair and nothing special we had a much nicer meal at the kings arms. I should mention that we did get a room upgrade but the room was decorated like my grandma s house in the 80 s. We had come from Estella Manor which is definitely 5 star. This place is 4 at best.

Weekend break

Sadly the customer service really let this beautiful place down, from waiting at checkin to breakfast and a sense of being an inconvenience to the staff. Definitely not 5 star and not a weekend we would look to repeat.

Spoiled by poor service

I stayed here with my wife Thursday to Sunday morning on DB&B basis. First impression was of a luxurious hotel in a stunning location. Gorgeous lawns with view to Cheltenham Race Course. A welcoming glass of champagne was the icing on the cake. Unfortunately our stay was spoiled by consistently poor & chaotic Service.
This was probably the result of hasty preparations post Covid-19 lockdown.
To her credit the manager acknowledged the validity of our comments & reimbursed us a significant amount of what we paid.
I would visit again after the Covid-19 problems have passed.