Disappointing

It was a very cold day. Our room was beyond freezing. Eventually we were given another room also in the annex. The pool is not at the spa and it was closed. It s outdoor! We didn t go to the spa - it was too cold to get there from the annex. This is not a Spa Hotel.
The dining room was closed! We had to eat in the bar on my birthday!
Huge bill. The food was well below the standard I would have expected. Wine ridiculously expensive.
What was supposed to be a special night was very disappointing in every way.
The bed was comfortable & the bathroom was very nice.

Ready for a refurb

Lovely building and grounds and very nice staff but rooms were dated and ready for refurbishment. The nicest room was the large reception room by the fire. It knew what it was and was fitting for the period of the house. The more modern areas like the bar were more like a premier inn. The food was average fair and nothing special we had a much nicer meal at the kings arms. I should mention that we did get a room upgrade but the room was decorated like my grandma s house in the 80 s. We had come from Estella Manor which is definitely 5 star. This place is 4 at best.

Glorious settings and surroundings.

We stayed here after our wedding and the hotel oozed luxury and relaxation. It was fantastic and the staff were all so helpful. We were slightly disappointed by the standard of food and service in the restaurant - lunch on one day too over an hour to come, with very little covers to cause the hold up. The overall standard of the hotel is amazing, but it s a shame the level of food doesn t match up.

Lovely looking hotel

Bought as a gift, spent two nights here, very pleasant helpful staff, lovely room and ambience.

Great hotel and spa - shame about the restaurant

The hotel and its staff are lovely. We had a relaxing few days and the spa treatments were superb. However the restaurant was not up to 5 star standard. The breakfast was not cooked to order but was help yourself. We understand some work was being carried out in the kitchen to cause this, but we should have been informed beforehand and been given a chance to rearrange out trip, which we would have done. The dinner food was very good, but we booked the restaurant and instead were seated in the inferior horse box. No explanation was given for this switch. A shame these spoilt our other otherwise excellent stay.

Nice location

We chose this 5 star venue for our 30th Wedding Anniversary and being dog friendly. Having access to a private garden area was beneficial. We were very pleased with the room. We felt choices on the evening meal menu were very limited however the breakfast was superb. Disappointing checkout where several queries (i.e. prepayment of dog and meal allowances of 50 per person per evening meal were not taken in to account) on the bill took 40 minutes to resolve. In addition, we did not receive the welcoming arrival drink, however a reduction was made to our checkout bill.

Long weekend

We stayed here for 3 nights with another couple and enjoyed the weekend. 3 nights was too long in the restaurant as the menu didn't change and was not very extensive. also the 1.5 hour wait for our main course was unacceptable particularly when we told they were busy with a party. we were offered a free bottle of wine to compensate for the wait but it shouldn't have happened.
The room however was great, we had a luxury room at the top of the tower which involved 63 steps. Superb views when we got there though. The swimming pool was great and the spa was also nice but quite small.

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