No review title

Recent stay at Ellenborough Park Hotel

This was a special family gift for our birthdays which did not turn out as we exactly as expected because of the following drawbacks . 1)No glasses of champagne on arrival as stipulated. 2) Lack of shower cabinet in room and to expect older guests to step into a high and narrow bath to shower without even a bath mat provided was positively dangerous ! 3) On ordering wine for dinner at the Horse Box I distinctly ordered and got merlot house wine priced at 24. On checking out I was informed that we had Malbec at 37 . Rubbish but I suggest one of your reception staff has an attitude problem. 4) At breakfast we were seated, given menu and not informed that cooked English was available in an adjacent room !!

Our mini moon

We arrived on Sunday 5th May as we got married on Sat 4th but unfortunately due to full capacity we couldn't get an upgrade.
The room was still nice and the bar staff/waiters were lovely and very knowledgeable but I think i probably got my hopes up about an upgraded room as this is what generally happens with honey mooners .

Just Ok

Rather disappointed in limited choice on both Restaurant and Bistro menus
Didn t make an issue of it but ordered Mille Feuille for desert which the waiter announced on serving only to be served a Sticky toffee pudding !! Silly thing was by his face he knew it was wrong so why serve it ?!!
Service of food was very slow and restaurant not at all busy
With the limited choices on the menu was rather disappointing especially for 60 for 3 courses !
Horse Box prawn cocktail /fish and chips was good
Restaurant really does need to improve to substantiate price

Lovely hotel, could be much better

Hotel: lovely vintage building with great grounds
Staff: clearly understaffed - restaurant wait times were far too long for a 3* let alone a 5* hotel. The way we got around it was to book early at each meal sitting so our order could be placed in good time before the staff and kitchen were overrun
Restaurant: food was on the whole good but only one vegetarian option on the menu. The menu was static throughout so a bit 'samey' by the end of our stay.
Spa: nice facilities that could be booked for private sessions (Sauna + steam room + hot tub). Treatments were expensive. No indoor linkage between main building and spa so guests required to go outside in robe. our discount from staying at the hotel was not applied.

Beautiful place but so cold

The hotel is truly a magnificent building in delightful grounds, with very good access to Cheltenham. The cocktail menu was very good and they were made excellently and well presented. Good range of wines and champagnes. Unfortunately the restaurant menu was just so-so and the quality of the food matched that. The real problem for us was that whole building including the bedrooms were icy cold, roaring log fires in the main rooms didn t really cut the mustard. The bedrooms had minimal radiators and a much needed electric convector heater. The bathroom was absolutely freezing, because of this we were tempted to come home on day one but we stayed for the entire stay as (a) there is a no refund policy and (b) we had a dinner appointment on day 2 in Cheltenham. I think a stay during warmer times would have been very different.

No review title

Restaurant and food lovely
Breakfast choice amazing
Staff super friendly but felt they needed a bit more training / guidance
Room ok but not 5 star. Had to get on your hands and knees to get to the tea/coffee making facilities
Bath panel middle section discoloured and orange/brown stains
Pool area untidy used cups/glasses
Reception/front of house manager was very helpful and listened to our comments and apologised and provided a discount
Location beautiful
Cocktails also lovely

No review title