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same menu every night which was a bit disappointing not enough choice to stay any longer than three nights

All round fabulous

Everything was superb, loved the clean lines and pale decor, restaurant was elegant and food very good especially the carbonara. Room was spacious with a lovely view overlooking the lush green grounds. We enjoyed a generous cream tea on the terrace. Quiet small hotel with no children- perfect.

Cotswolds base

Staff were helpful and attentive. Had to ask twice for Champagne. Food was sub standard. We still enjoyed our stay but it certainly wasn t luxury.

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Friendly and very helpful staff . Food was excellent! On the negative site, the room under the roof was to hot to have a good sleep . Hotel looked dated in some part of the building . They definitely need a window cleaner and some flowerpots in the lounge ( looks a bit empty )

Very satisfied customers

Really good value for money.
Food very good and the staff were efficient but helpful and friendly.

Poor communication prior to arrival .No Lift and room on the fourth floor!. Staff at hotel good

The main issue I had was with the booking process and poor communication from you and Mercure. The confirmation email from countryhotelbreaks said check in at 2.00pm, when I arrived at 2.30pm I was told check in was at 3.00pm. Our room was ready which was good but the other members of our group's room was not available till 4.30pm.
I paid for an upgrade by phoning Mercure. They quoted me a price which I agreed to but was charged 20% more and hotel offered me a free drink on arrival which did not materialise.
Hotel has no lift and with rooms on the fourth floor I was glad I was only staying 3 days. This information could easily have been included in the pre booking details as I am not as young as I think I am anymore!
Phoned the hotel with a question and ended up at their Philippines call centre who were unable to answer the question and, quite frankly, did not have a clue. Suggest the hotel answers its own calls rather than divert them overseas.
On arrival the drinking glasses in both rooms dirty with lipstick, returned to staff with comment.
Once we got over all these initial issues the staff at the hotel gave good service, the food was good and Covid procedures implemented well. Without the pre arrival issues and the check in I would have rated the hotel as good overall rather than OK.
The reason I will not return is that I don't want to go through all the pre arrival issues and I will avoid booking at any Mercure Hotel and also be very weary of any Accor group hotels.

Stay at Bowden Hall

We had a pleasant two night break at Bowden Hall. Covid rules made the experience different from usual. The evening meal was good but limited and breakfast again limited. The break was very good value for money.