Bowden Hall Hotel Reviews
- 409 reviews
- Member since 2018
Upton St Leonards, Gloucestershire, GL4 8ED
No review title
Great service
We stayed for 4 nights and enjoyed it very much. The staff were very friendly and happy to help in any way they could. Nothing was too much trouble.
The only downside was the free WiFi was very poor and the tv stations were limited. Everywhere was kept very clean and it was warm and cosy. The outside and grounds need some tlc but on the whole it s a lovely hotel.
Spring Brake
Our 2nd time of staying there and were treated just as nice if not better by the staff who are all so helpful and could not do anough for you thank you all.
Wonderful Short Break
We really enjoyed our 2 nights at Bowden Hall. Warm friendly staff who made us feel so welcome. We stayed in a Privilege Room which was large and clean with fresh decor & overlooked the grounds and river/lake. The meals were very tasty, I would recommend the mushroom linguine. Breakfast was self catering and had plenty to choose from. The building has lots of character and I especially liked the scuptures and decor in the main part of the building. There is no lift but there is a stair lift to the ground floor rooms so they can still cater for wheelchair users. We were on the top floor but didn't mind the stairs.
We had afternoon tea in one of the dining pods, reception were very helpful when we had to change our booking and the food was delicious. The pods have music and heating and are decorated for the season.
Would definitely recommend and return.
Good Hotel but...
Well appointed hotel and room BUT
Despite the food being reasonably good our evening meal was spoiled by absolutely shambolic service. It took a good half hour from our reserved time to be seated and then an age to even get a drink. Maybe it was just a bad night but it was absolutely terrible - the opposite of relaxing.
The breakfast buffet was excellent BUT we could not book the times we wanted.
Our room was comfortable but when our room was serviced the maid managed to leave us without a bath mat and did not replace the canned water, instead just leaving what remained from the night before.
Bowden Hall Hotel says...
Dear Guest
I want to extend my sincerest apologies for the disappointing experiences you encountered during your recent stay with us. It is disheartening to hear that our otherwise well-appointed facilities were marred by service lapses in our dining and housekeeping areas.
Regarding your dinner experience, I am truly sorry for the delays and overall poor service you received. This is not reflective of our usual standards, and we had two staff members call in sick for their shift which we were unable to replace on top of a medical emergency in our outside dining pods we are taking steps to address this with our restaurant team to ensure such incidents are not repeated.
Additionally, I apologize for the inconvenience you faced in not being able to book your preferred breakfast times. We appreciate your feedback and will review our reservation procedures to enhance the guest experience in this regard.
Regarding the housekeeping issues with your room, I apologize that it was not clear that the water in the bedrooms is complimentary on arrival only and therefore not replenished.
Your feedback is invaluable to us, and we genuinely appreciate you bringing these matters to our attention. Please know that we are dedicated to addressing these issues promptly to prevent similar occurrences in the future.
Kind regards
Gavin
General Manager
Cotswolds break
Perfect hotel to base for a Cotswolds break. The staff, rooms and restaurant were amongst the best of the hotels we have stayed, could not fault one single aspect of our stay.
No review title
Very nice place, but limited menu.
Nice hotel in a very nice setting, and the staff are lovely. Very good breakfasts, but the main menu is a bit limited. Good for a short stay.
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