Bowden Hall Hotel

4-star country house hotel in the Cotswolds countryside

Member since 2018

Tier four

£82.50 pppn
for a - to 1 night stay

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Bowden Hall Hotel Reviews

Upton St Leonards, Gloucestershire, GL4 8ED

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Bowden Hall

409 reviews, sorted by Date Rating

Lovely couple of days

Carol, Somerset, stayed: October 2023

A lovely looking hotel which needs a little tlc outside. The website showed dining pods in the garden but these were falling apart and covered in green slime which was a shame and spoilt the view of the garden. Other than there being no lift these were my only bad comments. Everywhere was clean and there were some very strange art installations inside. The bed was comfy and cleaned every day. The lounge had very comfy sofas in. The restaurant had a varied menu and was well cooked and very tasty. Breakfast depending on occupancy was either cooked to order or self service. All the staff were polite and friendly.



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Anon, stayed: October 2023


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Anon, stayed: October 2023

Pleasant experience, food a bit mediocre for my taste.



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Enjoyable stay

MT, Shropshire, stayed: October 2023

The Bowden Hall is in the countryside and can be a little tricky to find! The entrance is quite impressive and it looks a great place for a wedding. The receptionist was very friendly and welcoming. The room was a bit of a distance from reception and had to go through hallways which were being decorated. The room was good. The dinner menu was interesting and varied and the service was good. And the wine list was good. The biggest disappointment was the dessert - a cheesecake which didn t taste of anything!



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Relaxing break!

SM, Isle of Wight, stayed: November 2023

Beautiful building modern furnishings
Relaxing vibe. Some friendly staff
Housekeeping not efficient room not cleaned early enough. Sheet and towels not replaced. Had to ask two days!



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Weekend break

Paul J, Wiltshire, stayed: November 2023


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Super value for money stay

Hannah, West Yorkshire, stayed: November 2023

We stayed for two nights over a weekend. The hotel is in a lovely location with excellent walks around. The room was big, clean and warm. The restaurant was lovely and the staff were very helpful and friendly. It was amazing value for money and we would stay here again.



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Basic

Anon, stayed: November 2023

We booked a sparkle break through off peak luxury.

The room was basic and quite tired looking. Bathroom decor was very tired. We were only staying a night to break our journey so was OK.

Perhaps our biggest disappointment was the restaurant. Felt customer service was quite sloppy. They weren t exactly rushed off their feet! We ordered drinks with our evening meal and had to remind staff twice. We think they d been sat on the bar for over 20 minutes. We were eating our main course by the time we eventually got them. As we d booked a break with a late checkout at 12 noon we thought we have a lazy morning and go down for breakfast about 10ish. On arriving at the hotel we were told the latest we could have breakfast was 9 am! A wedding party had booked their breakfast at 9.30 am and basically took over the restaurant. Breakfast food was basic. When we went at 9am the jars containing the ingredients to make your own granola etc were all nearly empty. It was just as if staff didn t really care and lacked professionalism.Coffee was from a machine which you collected yourself. Not the same as having filter coffee at your table.



Bowden Hall Hotel says...

Dear Joy

Thank you for taking the time to share your experience with us regarding your recent Sparkle Break reservation. We are truly sorry to hear that your stay did not meet the expectations we strive to uphold for our guests.

We apologize for the disappointment you encountered with the room and its tired appearance. Your feedback regarding the decor and overall state of the room is invaluable, and we are actively addressing our maintenance and refurbishment schedules to enhance the quality of our accommodations.

We are disheartened to learn of the service lapses in our restaurant. Your experience with the delayed drinks and the breakfast hours not meeting your expectations is certainly not reflective of the level of service we aim to provide. Rest assured, we are taking immediate measures to review and refine our service standards, ensuring that all guests, including those with late checkout, receive the full and satisfactory dining experience.

We appreciate your detailed feedback regarding the breakfast service, the availability of items, and the quality of the offerings. This information is instrumental in guiding our efforts to elevate our food and beverage services, ensuring that every guest enjoys a satisfying and indulgent dining experience.

We understand the importance of attentive service and high-quality amenities, and we regret that we fell short during your stay. Your insights are crucial in helping us improve, and we are committed to making the necessary adjustments to ensure a more pleasant and seamless experience for our guests.

We sincerely apologize for the inconveniences you faced and truly hope to have the opportunity to restore your faith in our hotel.

Warm regards,

Gavin Jones
General Manager

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