Bowden Hall Hotel

4-star country house hotel in the Cotswolds countryside

Member since 2018

Tier four

From £59.30 pppn for a 5 night stay
to £82.50 pppn for a 1 night stay

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Bowden Hall Hotel Reviews

Upton St Leonards, Gloucestershire, GL4 8ED

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Bowden Hall

406 reviews, sorted by Date Rating

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Anon, stayed: October 2020


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  • Would stay here again

Peaceful spot to get away from the crowds.

Anon, stayed: October 2020

Original old Manor House converted in to a charming hotel. COVID restrictions were in place when we stayed here and the precautions taken were impressive. Although not situated immediately near a main road we found this to be an excellent base for exploring The.Cotswolds. One word of caution, there is no lift so access to the bedrooms would be difficult for a wheelchair user.



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  • Would stay here again

Fantastic 50th Birthday break!

Kate J, stayed: October 2020

Highly recommend this wonderful venue. Great value for money, super accommodation and food delicious!



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It s ok

KS, Gloucestershire, stayed: October 2020

I booked for a night away for my wife. Initial impressions were good; nice location, impressive building etc. From there, though, it was just ok . Check in was fine, room fine, food fine. Nothing to write home about at all. The plug in the bath got stuck and was reported after two showers. Despite that, no one came to look so we had to shower in 8 of cold shower water the next day, not pleasant at all. Windows could not be opened in the room so it was very stuffy despite us turning the heat off. Food was standard fair. Staff were friendly though and they d made a good effort to maintain social distance. Obviously a place which was a superb independent but now just a little unloved.



Bowden Hall Hotel says...

Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Gavin Jones

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Anon, stayed: December 2020

Hotel good but buffet breakfast disappointing but we are in difficult times



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Breakfast

Sue B, Buckinghamshire, stayed: December 2020

Breakfast was very poor. Packet cereal and packet croissant plus ice cold fruit! One day they provided bacon rolls so why couldn t they do it every day? Or, a cooked breakfast in the lounge or restaurant. Other hotels we have been to recently have managed to provide a decent breakfast. There seemed to be a staff shortage at the hotel. However, Steve, was extremely helpful.



Bowden Hall Hotel says...

Thank you for your feedback I am sorry to read of your disappointment over Breakfast. However we have to follow the Government guidelines for our Tier which states we are unable to offer this offering

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4* hotel it is not but ....

David G, stayed: June 2021

On arriving, at agreed time, we were offered 2 rooms until we settled on a smaller one but had light coming into the room (the others were awful). Cameron (receptionist at time) was very helpful in sorting the problem.
Having our first evening meal was good (food and wine) however we had asked for vinegar and mayonaise but are still waiting ! Other meal times went without problems.
However, one evening a group of people in the lounge received from external sources an Indian meal in several bags. I mentioned to a waiter who smiled and said that the group were residents but fancied an Indian !!!!!!! Not to worry, as they were taking it to their bedrooms !!!!!! Sorry. This is not what I expect in a 4* hotel either.
So, we had some issues but we did enjoy our stay.



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PS, Leicestershire, stayed: June 2021

Deluxe room was cold when asked reception to sort, but was told we can give you a blanket, don t want too sit with a blanket round me in a 4 star. No extractor in bathroom, windows filthy spoiled the view. Rang of peak luxury left message nobody returned my call, poor customer service, quick enough to take bookings but not wanting to hear complaints.


We say...

We are sorry to hear you did not enjoy your 3 night stay at Bowden Hall.  Your comments have been forwarded to the hotel for their review.  

Outside our working hours we do have an answer phone service and these are listened to and actioned in the morning, sadly we did not receive a message so we were not aware of any issues.  We are also available on the phone Monday to Saturday between 9am and 6pm.  Had you contacted us the following day or during your stay we would have tried to resolve any issues with the hotel the best we could, as we take all feedback, both good and bad, seriously here at Off Peak Luxury.  We pride ourselves on our customer service and always strive to do our best for our customers.  We are sorry on this occasion we were not given the opportunity prior to you leaving this feedback.


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