Disappointing Stay

Our stay at The Swan was very disappointing particularly as it was termed a 'luxury' break but unfortunately this was not the case due to the following reasons.

We were not shown to our room as on arrival the Receptionist took a phone call and so we were handed our key and told how to find the room.  Our room was very 'tired' with many stains on the carpet and a worn and torn duvet cover, (I do have photos of both.)  We booked our first dinner in the restaurant which was delicious, however, on ordering steak and being asked how we would like it cooked, were rather stunned to receive an extremely unwelcome reply from the waiter of 'if you want to destroy it'; this was rather embarrassing and very unwelcome, also there were other guests next to us who possibly heard.  I was also rushed at dinner to finish one of my courses as the waiter stood by me with my next course. Unhappily, this also happened the next morning at breakfast. I do not expect to come away for a relaxing break to be hurried along with my meal.
The cooked breakfast was also disappointing it was rather dried up and felt as though it had been cooked very much in advance. All in all, a very disappointing stay as it was a break we had been looking forward to for a long time.  We went away last year (again using a 'Voucher') to a different hotel near Bath and our hotel experience was far above The Swan in every way, we had no complaints whatsoever.