Disappointed

Are room was very dark and small we paid 475 for 2nights I really don t think the room was worth that amount . We had a meal in the restaurant we waited over an hour for are main. We were very disappointed.

Cotswolds break

The hotel room was lovely, clean, spacious and great attention to detail. The setting is beautiful and relaxing. However, the restaurant food is very overpriced and over hyped on the menu my 'girolle' mushrooms were just fried mushrooms! The welcome was ok but were told we may have an issue as they wanted a bank card produced which hadn't been communicated to us - made us feel like they were then doing us a favour letting us stay in an already paid for room!

No review title

3 day break

The staff were wonderful
The restaurant had a limited dinner menu with no specials and no change.
The sticky toffee pudding had been microwaved and was like concrete.
Breakfast was excellent but no kippers.
The Hotel was overrun with tourists with no priority for residents.
Very small residents lounge.

Swan at Bibury

Restaurant was very expensive, with rather limited choices. Meal of 2 mains and one dessert including wine was around 150, less the 70 in the deal. Service at 10% was slapped on the whole restaurant bill, including the 70 credit. It was removed at our request on leaving.
We ordered an afternoon tea . We expected it to be the one included in the Offer. It turned out to cost 55 for the two of us. No-one explained the difference between a cream tea and an afternoon tea. However we were given a credit of 24 towards the overpriced offering.

Disappointing

Fan was broken but immediately replaced.
Restaurant service poor, plates not cleared, toast not offered on first day's breakfast. Restaurant staff seemed inexperienced.Warm bottled water served with dinner.Had to ask for ice. Unable to serve Irish Coffee due to lack of cream. Drinks too expensive.
Gate to private garden had a faulty lock and gave constant trouble.
Garden lovely. All staff polite but request for substitution of sandwich for one cream tea was argumentative.
Car parking not easy.

Gone very down hill

Just returned from a short stay at this hotel after visiting a few years ago, this hotel has gone down hill in every department.
Firstly the rooms are very tired and in need of lots of attention, we changed rooms on arrival and then upgraded to the cottage on our last evening. After speaking to a male receptionist who told us no manager was available were very disappointed and did not even want to stay in the hotel, then at the Bar found a very helpful member of staff who then said she would get us the assistant manger, they were actually the best members of staff you had and suddenly another room became available and we were able to swap.This was slightly better.
On our Final night we stayed in a cottage which was much better, but the price tag is much higher, however don't think you will sit outside peacefully as they have installed a large Trailer freezer that makes a buzzing noise 24 hours a day, not relaxing.
Food quality and service was appalling, as was the expensive price in comparison to quality and service. The following evening we opted for the pub up the road and that was great.
You have the foundations to be a fantastic Hotel/ Restauraunt again but are letting yourself down with things that could be easily rectified. you need to send a professional round to stay there a few nights and see what everyone sees and put them right. I am going to put I will not stay here again at the moment but would if you went back to the standards you were a few years ago.

Surprisingly underwhelming

My wife and I stayed at the Swan for a couple of days to celebrate our wedding anniversary. The hotel looks lovely and is situated in a picturesque village. We had booked the superior double suite, complete with 4-poster bed, cost over 500 for two nights.
However we found the hotel had a number of erratic aspects; the plumbing in our suite was erratic - the shower in particular required a degree in brain surgery to understand, resulting in unpredictable water temperature; the electric lighting in the bedroom was erratic, depending on which of the several light switches you used; the service in the restaurant was erratic, although friendly - table settings incomplete for the meal e.g. no side plate for toast at breakfast, no teaspoon with tea, slowness in clearing the table between courses.
The 4-poster bed was only standard double size, and because the duvet was either on or off, we were either too hot or too cold; accordingly we did not sleep well.
Fortunately the sun shone during our stay and the local area is very scenic, so we enjoyed our time outside the hotel.