Poor Customer Service

I have stayed with my family at The Moonraker just before Christmas for several years. Standards have slipped in most areas, which is a real shame. My wife left an item at the hotel when we left; I called the hotel within two hours and they promised to check and call me back, but no one did. I called several times and spoke to two different people, who also promised to call back, but didn t. I tried calling several times over the course of 3 days, but no one answered the phone. I emailed the Managing Director, but received no reply, which sums up the attitude they have to customer service.

Good location. Pleasant, spacious rooms but not luxurious standard.

Great location for Bath and Bradford upon Avon without the prices. Quiet, easy to find. Pleasant, specious rooms but not luxurious (e.g. soap in a dispenser, 1 towel each, drafty door) Friendly, helpful staff.

Perfect Break

Beautiful venue, lovely Christmassy feel, amazing food and lovely, friendly staff..

Birthday break

Booked this hotel for a birthday getaway. The staff were all really friendly and helpful. The room was clean and tidy and had all the amenities necessary.
The hotel is situated in a fantastic location with bath and Bradford on abon easy to access. We caught the train from Trowbridge , it took us about 15 minutes to walk to the station.
Overall lovely stay
Thank you

Lovely little getaway

Lovely place . Staff polite and helpful. A short drive to Bradford on Avon which also had a cute train station which we used to get us into Bath ( only 20 mins ) . We booked a superior room here but the room was looked a bit tired and bathroom needed work so wouldn t have put it under the superior rating ! Other than that it was a nice place to stay with a cosy edge

Excellent short break

Booked at short notice for a couple of nights, excellent location for visiting Wiltshire. Building itself very attractive but room was rather tired. Food was very good quality and well priced and the service was excellent. Staff very friendly and helpful.

A lovely stopover on our tour from Scotland to France

A lovely old building well renovated with a country feel but near Bath. The big room was excellent very comfortable and well decorated. Our dinner was gourmet food at its best and breakfast was great too. The staff are really pleasant. A place we would come back to and recommend to our friends

Great weekend getaway

Stayed at the Moonraker to enable a trip into Bath. The walk into Trowbridge is about 10-15mins and the train link into Bath is superb. Food at the hotel was lovely and all the staff were really friendly and helpful. Would recommend.