Kings Head Hotel Cirencester, Lovely hotel

Lovely boutique hotel, very stylish and has a lot of history. The room was lovely and the bathroom huge with beautiful toiletries. The only thing I would improve is adding a cupboard/chest of drawers for extra storage. The staff were lovely and had left a birthday card and a little gift for my husband as I had mentioned it was his birthday. Breakfast was included, marvellous kippers! We had an allowance towards food and drink in our package and made use of the brasserie in the evening, the food was very good.

Second time back, roll on the 3rd

Lovely hotel really.

Excellent

Great stay

We had a great time at the Kings Head- staff were all excellent, from reception through restaurant to spa! Could have been more accessible- we managed but many with mobility issues wouldn t have been able to access the dog from friendly rooms due to steps in on 3rd floor.

Nice room, overpriced restaurant

We got upgraded to a feature room, which was nice, very comfortable, but lacking in wardrobe and dresser space. The restaurant was good, but overpriced. Breakfast was bulk standard.

New booking system

I booked the Kings Head last year for 10 lady runners. The hotel is in a perfect location for all the activities I d planned for us.

When booking I was made aware 80 per room would be off set for food and drink so naturally we booked to eat in the hotel on the Friday. The booking was made in advance for 7:00pm. However when we arrived to be seated we were informed there was no booking for 10 people. It was explained that new software had been installed and not all bookings were transferred across. I felt desperately sorry for the young lady who had to deal with this situation. After a short while we were shown to our table but informed we were not able to eat in the restaurant on the Saturday due to a wedding taking place so we re offered the Bistro. The food was excellent in both restaurants, good to a very high standard. Despite the hiccup with the restaurant booking we all agreed we d definitely stay at the Kings Head again.

Staff at reception did not seem to understand the Offpeak Luxury booking with 80 allowance per room per day and tried to charge us the full price for our meal in the Brasserie in the evening. On our querying this she listed a 60 allowance, and on further querying, added an additional 20 generic allowance.
We were also disappointed to be offered a rather meagre continental breakfast whereas when we stayed there last February we received a full English breakfast.g

Excellent customer service from Joanna.